Wanted: Volunteer and Visitor Services Coordinator (VVSC)
Hours: 20-25 per week
Permanent, Part Time
Potential schedule: Thursday-Saturday: 10:00-5:00
Wednesdays as needed; occasional evenings
Wage: $13.00 per hour, with periodic pay increases based on performance.
The Volunteer and Visitor Services Coordinator (VVSC) for the Clackamas County Historical Society will assist the Museum of the Oregon Territory (MOOT) and Stevens-Crawford Heritage House (SCHH) in providing a welcoming and informative experience for visitors. Additionally, the VVSC is responsible for the recruitment, training, and management of all volunteers that work for CCHS museums. Qualified candidates must maintain a professional and positive attitude and demonstrate excellent customer service skills. The VVSC must be adept in Excel, Google applications and social media platforms. Must be attentive to detail and willing to work in an ever-changing environment. Additionally, VVSC will ensure that the front desk at MOOT is staffed during open hours of the museum (Wednesday-Saturday, 10:30-4:30). An education or equivalent experience in a museum environment is preferred, but not required.
The VVSC will be responsible for:
Managing front desk operations at MOOT
Answering phone, taking detailed messages, following opening/closing procedures
Providing accurate information to visitors
Processing cash and credit card sales of tickets and merchandise
Managing gift shop
Ordering and pricing merchandise for gift shop
Organizing and displaying inventory
Developing relationships and communication with vendors and artists
Recruiting, training, and coordinating volunteers
Identifying community outreach opportunities to promote volunteering
Planning the annual volunteer appreciation event
Working collaboratively with the staff, board, and CCHS committees as assigned
Attending weekly staff meetings to review needs and issues
Generating monthly and annual museum attendance, group sales, and gift shop sales reports
Maintaining and developing attendance, group sales, and gift shop tracking systems
Maintaining accurate records of volunteer hours
Occasionally demonstrating the tech exhibits installed in the museum
Other tasks may be assigned as needed.
Interested parties should send a resume and cover letter to Jenna Barganski, Museum Manager, at firstname.lastname@example.org by Wednesday, February 7, 2018. Applications without a resume or cover letter will not be considered.